Customer Verification Policy

Verification Purpose

Espace Jeux conducts verification procedures to:

1. Confirm player identity and age
2. Prevent fraudulent activities and money laundering
3. Comply with Canadian gaming regulations and anti-money laundering (AML) laws
4. Ensure responsible gaming standards
5. Protect legitimate players’ interests

Our verification process follows a risk-based approach aligned with Canadian regulatory requirements while maintaining player privacy and data security.

Verification Requirements

Standard Verification

All players must complete standard verification within 30 days of registration or before their first withdrawal, whichever comes first. Required documents include:

Proof of Identity

• Government-issued photo ID (passport, driver’s license, or provincial ID card)
• Document must be valid (not expired)
• All four corners visible with clear photograph and information

Proof of Address

• Utility bill (electricity, gas, water)
• Bank statement
• Government correspondence
• Tax document
• Documents must be dated within the last three months
• Must show your full name and current residential address

Payment Method Verification

• For credit/debit cards: Photo showing only the last four digits and your name
• For e-wallets: Screenshot of account information page
• For bank transfers: Bank statement showing account ownership

Enhanced Verification

Additional verification may be required in specific circumstances:

• Withdrawals exceeding $2,000 in a single transaction
• Cumulative withdrawals exceeding $10,000
• Suspicious transaction patterns
• Inconsistencies in provided information
• Regulatory compliance requirements

Enhanced verification may include:

• Secondary form of government ID
• Source of funds documentation
• Video verification call
• Proof of ownership for payment methods

Verification Process

Document Submission

Submit verification documents through:

1. Account profile section under “Verification”
2. Email to verification@espacejeuxcanada.com(include username)
3. Secure upload link provided by customer support

Guidelines for acceptable documents:

• Color copies or photographs
• Complete documents with all edges visible
• Clearly legible text and images
• PDF, JPG, or PNG format
• File size under 5MB per document

Verification Timeline

• Standard verification: Processed within 24-48 hours
• Enhanced verification: May require 2-5 business days
• High-volume periods may extend processing times
• Updates on verification status provided via email and account messages

Failed Verification

Verification may be rejected if documents:

• Are expired, damaged, or illegible
• Show signs of alteration or manipulation
• Do not match registration information
• Are incomplete or partially visible
• Do not meet regulatory standards

If your verification fails, you will receive specific feedback on the issues and guidance for resubmission.

Account Limitations

Accounts with incomplete verification may experience:

• Deposit limits
• Betting restrictions
• Withdrawal holds
• Temporary account suspension

Full account functionality will be restored upon successful verification completion.

Data Protection

All submitted verification documents are:

• Transmitted via secure encrypted connections
• Stored in compliance with privacy regulations
• Accessible only to authorized personnel
• Retained only for the legally required period
• Never shared with unauthorized third parties

We implement industry-standard security measures to protect your personal information throughout the verification process.

Verification Renewal

Periodically, we may request updated verification in cases of:

• Extended account inactivity (12+ months)
• Significant changes in playing patterns
• Updates to regulatory requirements
• Account information changes (name, address)
• Expiration of previously provided documents

Additional Information

For questions regarding our verification policy or assistance with document submission, please contact:

• Email: verification@espacejeuxcanada.com
• Phone: 1-800-555-7777
• Live Chat: Available 24/7 through our website

We appreciate your cooperation with our verification procedures, which enable us to maintain a secure and compliant gaming environment for all Espace Jeux players.