Account Requirements

Eligibility Criteria

To open an account with Espace Jeux, you must meet all of the following requirements:

• Be at least 19 years of age
• Be a legal resident of Canada
• Possess a valid Canadian address
• Have a functional email address and phone number
• Not be excluded from gambling activities through self-exclusion programs or regulatory restrictions
• Not be attempting to register on behalf of another person

Registration Process

Required Information

When creating an account, you will need to provide:

• Full legal name as it appears on your government-issued ID
• Current residential address
• Date of birth
• Valid email address
• Phone number
• Last four digits of your Social Insurance Number (for tax purposes)
• Security questions and answers

Username and Password Requirements

• Username: 6-15 characters, alphanumeric, no special characters
• Password: 8-20 characters, must include at least one uppercase letter, one lowercase letter, one number, and one special character

Account Verification

Identity Verification

All accounts require verification within 30 days of registration. The following documents are accepted:

• Government-issued photo ID (passport, driver’s license, provincial ID card)
• Proof of address (utility bill, bank statement, government correspondence dated within the last three months)
• Proof of payment method (front of credit/debit card showing only the last four digits, or screenshot of e-wallet account)

Verification Process

1. Submit clear, color copies or photographs of required documents through your account portal
2. Ensure all four corners of documents are visible
3. Information must be clearly legible
4. Documents must not be expired

Standard verification is typically completed within 24-48 hours of submission.

Account Restrictions

Single Account Policy

• Only one account per person is permitted
• Multiple accounts will result in closure of all accounts and potential forfeiture of funds
• Accounts cannot be shared, transferred, or sold

Account Limitations

Espace Jeux may impose temporary or permanent limitations on accounts in cases of:

• Suspected fraudulent activity
• Violation of Terms and Conditions
• Inadequate verification
• Self-exclusion requests
• Regulatory requirements

Account Security

Security Measures

We recommend implementing the following security measures:

• Enable two-factor authentication (2FA)
• Use a unique password not shared with other websites
• Never share your login credentials
• Regularly update your password
• Log out after each session, especially on public devices

Suspicious Activity

If you notice unusual activity on your account:

1. Change your password immediately
2. Enable 2FA if not already active
3. Contact customer support at security@espacejeuxcanada.com or call 1-800-555-7777

Account Maintenance

To maintain an active account in good standing:

• Keep your personal information current
• Respond to verification requests promptly
• Log in at least once every 12 months to prevent account dormancy
• Report changes in residential address or contact information within 30 days

For additional information or assistance with account requirements, please contact our customer support team at support@espacejeuxcanada.com